At Vserv Infosystems Pvt Limited (“we,” “our,” or “us”), we strive to provide high-quality IT services to our clients. However, if you are not satisfied with our services, we offer a clear and fair refund policy to address your concerns. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting a refund.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
Service Non-Delivery
If the IT service you purchased was not delivered within the agreed-upon timeframe and the delay was not communicated to you in advance, you are eligible for a full refund.
Service Deficiency
If the delivered IT service does not meet the specifications or quality standards outlined in the service agreement, you may request a refund. This includes cases where there are significant defects or issues that impact the functionality or usability of the service.
Service Cancellation by Vserv Infosystems
If we cancel the service due to unforeseen circumstances or technical issues on our end, you will be entitled to a full refund for the portion of the service that was not completed.
Unsatisfactory Performance
If the performance of our services does not meet the expectations set forth in our agreement, and we are unable to resolve the issues to your satisfaction within a reasonable timeframe, you may be eligible for a partial or full refund.
Refund Request Process
To request a refund, please follow these steps:
Contact Us: Send a written refund request to our support team at [Your Company’s Email] within 30 days of the service delivery date. Include your name, contact information, service details, and a detailed explanation of the reason for your refund request.
Review: Our team will acknowledge receipt of your request and may contact you for additional information or clarification. We will review your request based on the details provided and our service records.
Decision: We will communicate our decision regarding your refund request within 14 business days. If approved, the refund will be processed and a confirmation will be sent to you. Refunds will be issued using the original payment method.
Exceptions
Refunds will not be issued in the following cases:
Change of Mind: If you change your mind after the service has been delivered and there are no defects or issues with the service as per the agreed specifications.
Partial Completion: If a significant portion of the service has been completed and delivered as per the agreement, partial refunds may be considered at our discretion.
Non-Compliance: If you fail to provide the necessary information, access, or cooperation required for us to deliver the service.
Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact us at:
Vserv Infosystems Pvt Limited
Address: B-135, B Block, Sector 2, Noida, Uttar Pradesh 201301
Email: contactus@vservit.com
Phone: 0120 420 4864